Support
Alarm didn't ring, a station or fare is wrong, or you have an idea? Write to us and we'll reply within two working days.
Please include your city, the stations involved, your phone model and Android version. If the app crashed, use Settings → "Send report" so the error log comes with your email.
Common questions
The alarm didn't ring or tracking stopped.
Many phones stop apps to save battery when the screen is off. Open your phone's Settings → Apps → Metro Ai → Battery and choose "Unrestricted" (on some phones "No restrictions" or "Don't optimise"). Also allow notifications and "Alarms and reminders" for the app.
Does it work without internet?
Yes. Routes, fares, timetables and trip tracking all work offline. The internet is used only to download data updates and service notices.
It shows the wrong station during a trip.
Tap "I'm at…" on the journey screen and pick your station. The app continues counting from there.
A fare, timing or station is wrong.
Email us the city, line and stations. We fix confirmed errors in the next data update.
Do I need an account?
No. The app has no sign-in, and nothing you do in it is sent to us.
How do I delete my data?
See the data deletion page.
Metro Ai is not run by any metro operator. For lost property, refunds or complaints about the metro service itself, contact the operator.