Privacy Policy
Metro Ai tells you which metro station you are at, warns you if your train seems to be going the wrong way, and wakes you before your stop. It does all of this on your phone. We do not run a server that receives your location, and you do not need an account.
What the app uses, and where it stays
| Data | Why | Leaves your phone? |
|---|---|---|
| Motion sensor (accelerometer) | Detects when the train stops and starts, to count stations | No. Used only during a journey, then discarded |
| Location (GPS) | Confirms your station on elevated sections, checks that your train is heading the right way, and finds the nearest station | No. Used only during a journey or when you open the home screen, then discarded |
| Recent trips, favourites, trip history, home and work stations, settings | One-tap repeat trips, your stations, travel totals, alarm timing, language | No. Stored on your phone, never in cloud backup. Moved to a new phone only if you use Android's phone-to-phone transfer, or a backup file you save yourself |
| Crash log | If the app crashes, the error is kept on your phone so you can choose to email it to us | Only if you tap "Send report" in Settings, by your own email app |
| Analytics | Not collected | No |
Network use
If network updates are enabled, the app downloads updated metro network data (stations, timetables, fares) about once a week. The request contains no personal data. Your internet provider and our file host see your IP address, as with any download. We do not use it to identify you.
If network updates are enabled, the app also checks for service notices (closures, short hours, new lines) every few hours. Like the data download, the request contains no personal data.
When you share a Google Maps short link into the app and the shared text holds no coordinates, the app opens that one link to read where it points. Nothing else is sent, and only links on Google's own addresses are opened. Buying a ticket on WhatsApp opens WhatsApp; the app sees nothing of that chat.
On phones that installed the app from Google Play, the app asks Google Play whether an update is available, and after a few trips may show Google Play's own rating sheet. Those requests are handled by Google Play under Google's privacy policy; the app sends nothing of its own with them.
"Open in Maps", walking directions, "Bus, auto and other ways" and Wikipedia links open other apps or your browser with a station's position or page. They see what you open, as with any link.
Permissions
- Location: Android requires it for a journey to run while the screen is off. The app uses GPS on above-ground sections and for the wrong-direction check. It does not request "background location": outside a journey, location is read only while the app is open on your screen.
- Notifications: the get-off alarm, the wrong-direction warning and the journey status are notifications.
- Alarms and reminders: a backup alarm rings by the timetable if your phone stops the tracking, and the optional daily reminder tells you when to leave.
- Start at boot: after a restart the app re-arms your daily reminder and offers to continue an interrupted trip. It does not track anything until you tap.
You can refuse any of these. The route planner, fares and station information work without them.
Sharing
We do not sell, share or transfer any data, because none reaches us. The app contains no advertising or third-party tracking code.
Your rights and deleting your data
We do not hold personal data about you, so there is nothing for us to share, correct or delete. To remove everything the app stored, use Settings → "Delete all my data", or uninstall the app. Step-by-step instructions are on the data deletion page.
Under India's Digital Personal Data Protection Act, 2023 you can contact our grievance officer with any question or complaint. We acknowledge a grievance within 24 hours and resolve it within 15 days.
Grievance officer: Grievance Officer, RiseOn, Nagasandra, Bengaluru, Karnataka, India. Email: info@riseon.org.in
Children
The app collects no personal data from anyone, including children.
Data sources
Network data: Open Transit Data Delhi (Department of Transport, GNCTD); © OpenStreetMap contributors (ODbL); Wikipedia contributors (CC BY-SA 4.0); fare charts and timings published by the metro operators. These sources supply station and timetable information only. None of them receives anything from the app.
Changes
If a future version collects any data (for example, opt-in crowd-sourced train positions), we will update this policy and ask for your consent in the app before collecting anything. The effective date above changes with each update.
Contact
Questions about this policy: info@riseon.org.in